Advised a rapidly expanding aerospace business on restructuring and scaling to support anticipated growth.

Provided a strategy, roadmap, controls and governance structures to take them to the next level.

Put in place the foundations to support growth from 80 people to more than 800, enabled by new work and Series B funding.

Brought in to recover a failing POS rollout and stalled AI initiatives on scheduling and quality assurance.

Rebuilt technology strategy and the team, enhancing agility and local, data-driven decision-making.

Directed major system rollouts, ensuring uninterrupted operations for a £220m business.

Recovered trust and relationships with franchisees, vendors, the Board, and internal teams.

Stabilised the field, contact-centre and project teams, around 200 people, after a sudden departure.

Restructured technology and operations directorates for adaptability post-COVID.

Optimised data governance and call data analytics, driving performance in a £60m+ enterprise.

Executive sponsor for major UK and US retailers – anchoring £20m of revenue and marquee customer relationships.

Key player in recovering a SAP/HANA rollout at a major US retailer, unblocking the ERP and POS links.

Established iterative delivery frameworks, delivering returns on investments faster for customers and the business.

Rebuilt and focused Enterprise Architecture as a Group function across the major and minor brands.

Partnered on the formation of a development factory, integrating development and architecture.

Directed recovery efforts for a failing ERP deployment, mitigating supply chain risks.

Developed a strategic change portfolio, balancing innovation with operational resilience.

Recovered key supplier relationships, resolved delivery issues in mission-critical in-store and online tooling across 5 major providers.

Built high-performing, agile teams, directing major transformations in POS, self-scan, mobile, and payments.

Accelerated benefits realisation, returning £40m of profit for £5m invested in strategic projects.

Established a new directorate, building on previous major event experience with cloud-based services.

Defined the policies, frameworks, and governance models for planning, delivery and operations.

Designed and implemented service management reporting frameworks and tooling.

Senior Programme Manager then Deputy Director of Technical Operations at a global multisports event delivering a £240m programme. 

Programme rescue and recovery for a major UK retailer on customer and marketing data store with over 20m customers across more than 10 operating businesses.

Programme review and recovery advice for a premium UK grocer on a failing, mission critical service.

Architecture Hotspot reviews for an emerging UK agency providing services to between 75% and 85% of the UK population.

Programme Recovery for a UK governent department integrating 19 legacy systems hanlding £300bn in payments annually.

Providing IT Strategy in merging 6 local authorities to a single, unitary body providing services to over 550,000 people.

Technology reviewer for a major UK governemnt procurement.

Programme rescue and recovery for a UK government cross-departmental initiative.

Developed business cases for major UK government investments, £2.5bn and £700m, using novel methods to ascertain the benefits from non-financial capabilities.

Project turnaround for a number of bespoke hardware and software items for UK government and law enforcement bodies.

Solution Architect for a major UK communications network supporting systems for fraud, risk and security.