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There are few sights quite as exciting as a pod of dolphins, effortlessly staying just ahead of a boat, seemingly leading the way. Then off onto a new wave, a new boat, a new direction.
How many tech revolutions have delivered on the promises of the evangelists who heralded them? Ever wondered if they have a common thread, other than the evangelists like the dolphins, moving on to something newer?
Read our paper on how you can learn the lessons and be ready to use whatever AI brings - and squeeze out some benefits in the interim. If you recognise yourself or issues you may have you can always email us to discuss.
Have you ever wondered why the work needed to grow and the work being done seem to misalign? Why so many good ideas are initiated but shudder to a halt?
Ever wondered how seemingly less important pieces of work get through, even though they offer less in the way of return?
Read our paper on managing, not being managed by, risk and if you recognise yourself or issues you may have you can always email us to discuss.
Words are incredibly powerful, and the smallest and most innocuous sounding can have massive effects. Have you ever considered the effects that stem from "Can't we just..?"
Ever wondered how seemingly successful businesses get themselves into such tangles as they grow?
Read our paper on sowing the seeds, and if you recognise yourself or issues you may have you can always email us to discuss.
Have you ever got the end of the financial year, wondered where the money went and why little has changed? Did you pick the right projects - or back some hobby horses?
Ever been sat in endless rounds of meetings trying to determine the spending priorities for next year, and wondered if you'll see any return?
Read our paper on hobby horses, and if you recognise yourself or issues you may have you can always email us to discuss.
Have you sat and watched your technology team and suppliers batting issues back and forth, with no real resolution or progress?
Ever been told you can't get what you want, because the suppliers are "tricky to deal with" and it "isn't contractually possible", when you are sure it is?
Read our paper on man-in-the-middle syndrome, and if you recognise yourself or issues you may have you can always email us to discuss.
Have you started feeling worried about a core system, that has been running for years, but your IT team look sheepish when you talk about updates?
Ever been told you need to replace a mission critical element of your IT now, as it is out of support, end of life, and has potential security holes?
Read our paper on turning defensive positions around, if you recognise yourself or issues you may have you can always email us to discuss.
Have you ever made a simple request, just to be told it will be, “at least 2 years and between £2m and £5m”?
Ever wondered why your competitors seem to bring new ideas and novel features to market quickly, while you can’t?
Read our paper on reviving moribund teams, if you recognise yourself or issues you may have you can always email us to discuss.
External Articles and Media
External Articles and Media
An article with BIE Executive - What makes a successful CIO: A complex mix of skills
So what makes a successful CIO in the current climate? According to Phil Curnow, “Being willing to listen, to explain, to demystify. If you want to be taken seriously as an integral part of a business, you have to be able to think about that business first, and how technology is at the core but still just an enabler.”
An interview with Retail TouchPoints - How End-To-End Platform Drives Mobile Self-Checkout
The theme of unified commerce pervaded throughout the 2019 NRF Big Show as more retailers realize they require back-end platforms to deliver value across the store experience. In a chat with RTP at the event the Head of Customer Experience and their supplier's Group Director of Program Delivery, discuss how a UK-based supermarket leverages the platform provider’s solutions to deliver mobile scan-and-go self-checkout capabilities.
An article at RetailInsider - Tackling increasingly complex customer journeys
Today’s myriad customer journeys have made things so complicated for retailers. Where once it was simply a case of customers walking into a shop and buying the product, we now have numerous channels that have created a complex web of touch-points for retailers to manage. Speaking at Retail’s Big Show, organised by NRF, in New York last week Phil Curnow, Practice Lead for system design & development suggested: “There is a challenge managing different customer journeys with technology sitting across multiple silos."
An article at SmartBrief - Omnichannel retail: What does the store of the future look like
Creating a true omnichannel shopping experience is a major goal, Curnow said. The retailer is looking to create a new way of shopping that incorporates flexible and convenient ways for consumers to transact across channels, including self-scanning capabilities and flexible payments.
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